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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

Our mission is to drive seamless omnichannel experiences.” Kurtzman revealed the numerous tools Verizon uses to manage this massive omnichannel effort. How does Verizon enable that personalized omnichannel experience throughout the product’s lifecycle? How does Verizon facilitate that type of shopper journey?

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W3bstore Review: Ecommerce Platform For Omnichannel Stores

Ecommerce Platforms

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. All three are required for omnichannel retail where orders, inventory and fulfillment must be managed across multiple channels and locations. Imagine this…. But, don’t get me wrong.

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New York Times Grows Like a Tech Company; Nike Makes NikePlus More Personal; Retailers Look to Omnichannel for Personalization

Sailthru

We’ll look at how reader engagement and digital subscriptions drove the kind of impressive growth rate often associated with tech companies. With an average annual growth rate of 30% since it implemented its paywall in 2011, The New York Times is growing like a Silicon Valley behemoth. Both businesses obviously dwarf The Times in size.

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Top 10 Customer Loyalty Programs of 2022

Smile.io

When you operate in a competitive industry, the customer experience matters more than ever. At the time it was only available to members of their coffee subscription program, but in 2022 it became available to all customers via their app or website. Talk about effective omnichannel ecommerce.

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11 eCommerce Marketing Automation Systems Compared

Inflow Insights

Marketo defines marketing automation as “technology that allows companies to streamline, automate, and measure marketing tasks and workflows so they can increase operational efficiency and grow revenue faster.” Windsor Circle is a well-funded, fast-growing and talented startup (founded 2011) in the eCommerce marketing automation space.