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Bath & Body Works Taps Unilever Veteran as New CEO

Retail TouchPoints

She first joined Unilever in 2011 as EVP, Personal Care North America where she oversaw a portfolio of more than 20 personal care brands and helped Unilever’s haircare business achieve U.S. Boswell brings more than 30 years of experience in sales, marketing, brand building, business development and strategy to the role.

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Claire’s Hires Children’s Place, Zara Vet as Chief Merchandising Officer

Retail TouchPoints

Lima-Guinehut brings more than 20 years of omnichannel experience to the role.

Fashion 263
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Retail Innovation Conference & Expo 2024: The Latest News on Sessions, Speakers & Experiences

Retail TouchPoints

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. Founder and President Nick Bodkins describes Boisson as “the Sephora of NA.”

Retail 223
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Store Management Costs in the Era of Ecommerce

Retail TouchPoints

shows that manually picking online orders from a store and delivering it for free has a typical operating margin of -15%. Alongside the infrastructure dilemma, when speaking to grocers about their online operation, it becomes clear just how challenging optimizing and unlocking value during the ecommerce end-to-end process can be.

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Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. Retailers that base decisions on incomplete or inaccurate data see a large chain reaction effect on many of their key operational performance metrics. Three in 10 U.S.

Customer 237
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In Luxury Retail, Design Trends Point to Experience

Retail TouchPoints

Luxury retail has been called an omnichannel experience, a term I like, that has two seemingly contradictory aims: One, conjuring dreams, and two, focusing buyer commitment. Founded in 2011, AZA is one of the world’s best-kept secrets — and among the most influential architecture and design consultancies for the luxury retail sector.

Retail 229
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Your Next Big Target in Omnichannel: Lapsed Click and Collect Consumers

OrderDynamics

Your Next Big Target in Omnichannel: Lapsed Click and Collect Consumers. In the grand scheme of retail, omnichannel is relatively young. So, it’s not surprising that while doing our latest research into Click and Collect consumers, noticed one of the greatest opportunities in omnichannel today, the Lapsed omnichannel consumer group.