2021 2025 Customer Loyalty Technology 
Retail TouchPoints
FEBRUARY 16, 2024
Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,
iVend
JULY 8, 2021
Upside-down retail – In a report based on its recent research, Unibail-Rodamco-Westfield refers to ‘upside-down’ retail , where brick and mortar stores dedicate more floor space customer experiences than products. Westfield was predicting the ‘tipping point’ as 2025, but have now revised that view, seeing it coming as early as 2022.
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Retail TouchPoints
NOVEMBER 11, 2021
The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.
365 Retail
FEBRUARY 23, 2022
billion by 2025. New subscription offerings are on the rise, with 83% of subscription-selling retailers launching an average of three new subscription products or services since the start of 2021. While new product lines help brands to keep up with demand, it also means increased competition for consumer spend and loyalty.
Payoneer
FEBRUARY 22, 2023
million in revenue in 2021. The adoption of electronic payments has encouraged cross-border and B2B ecommerce and the ecommerce market is estimated to be worth $12 billion, projected to reach $75 billion by 2025. billion annually through 2021. The top ranking online stores in Nigeria Jumia.com.ng Nigeria already spent about $5.9
Kibo
MAY 24, 2022
Nearly 60% of online consumers say they’ll go out of their way to purchase directly from a brand, according to a 2021 study commissioned by Google. . Advances in sourcing and shipping technologies have also contributed to making D2C retail a viable option for brands and consumers alike. But that’s changing.
Ecommerce Platforms
MARCH 15, 2023
EFulfilment Service ) If a purchase doesn’t arrive within 2 days of a delivery date most customers will avoid shopping with the same company again Excellent and reliable shipping experiences are an important factor in preserving customer loyalty, and reducing churn. As of 2021, there were 2.14 Econsultancy ) 74.4%
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