2022 Customer Retention Games Omnichannel 
Retail TouchPoints
JANUARY 29, 2024
While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.
lateshipment
NOVEMBER 26, 2023
Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.
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GetElastic
NOVEMBER 29, 2022
This post was originally published in July 2022 and has been updated for relevancy on Nov 29, 2022. Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.
Smile.io
JANUARY 17, 2023
It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. But we’d be remiss if we didn’t take a moment to celebrate the wins we experienced in 2022. In 2022, Smile reached some pretty awesome milestones.
Retail TouchPoints
MARCH 30, 2023
Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.
Smile.io
FEBRUARY 7, 2023
Quite the opposite, Retail Dive reports ecommerce sales in Q4 of 2022 reached their highest quarterly level ever at $332.2 Leading to the total ecommerce sales surpassing $1 trillion for the first time for the entire year in 2022. ” How to fuel growth in 2023: “Focus on customer retention.
ROI Revolution
JANUARY 5, 2022
Updated January 5, 2022. Ecommerce impacts to expect from the pandemic in 2022. in 2022 to make up 16.1% The COVID-19 pandemic has sparked a true customer transition to digital. Some of the digital trends that will continue to grow in 2022 include buy now, pay later (BNPL), digital grocery, and social commerce.
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