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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

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How Gamification Marketing Can Increase Your Ecommerce Sales

Omnisend

People look for gaming pleasure for years–it taps into our competitive human nature. Gamification takes the essence of what makes games so alluring and integrates it into unexpected, non-game, online, and offline experiences. Gamification increases customer engagement and sales. Reading Time: 6 minutes. Get My Copy.

Marketing 179
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Where Online Shopping Rises, WhatsApp Follows

Retail TouchPoints

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon.

Mobile 223
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Remaining Agile in a New Age of Retail: Three Things that Enterprise Brands can Learn from Smaller Players 

Retail TouchPoints

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

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Ecommerce Growth-Hacking With Data-Driven Decisions

Omnisend

Having a good ecommerce analytics game also lets you connect to your audience in a more deliberate and thoughtful way. Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. At what times?

eCommerce 148
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Navigating the Trends and Challenges of Customer Loyalty Programs in Retail

RETAIL MANAGEMENT SOFTWARE

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Subscription-based loyalty programs can create a sense of exclusivity and commitment among customers, leading to greater loyalty.