article thumbnail

Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

article thumbnail

The State of Gamification in Retail: How Brands Can Take Advantage

Retail TouchPoints

Gamification refers to the incorporation of game design elements and principles in non-gaming environments. It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention.

Retail 257
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

article thumbnail

Top tips to make Black Friday and Cyber Monday a success in 2022

365 Retail

With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. It’s no secret that customers start their research well in advance of Black Friday, with eager bargain hunters revealed to be searching for deals 12 weeks before the big day. .

article thumbnail

How to Sell Subscriptions on Shopify (Jan 2022)

Ecommerce Platforms

Convenience is the name of the game for online subscriptions. Put plenty of resources into customer retention. Your current subscribers are the most important customers. Spend time and money personalizing the overall customer experience. Don't neglect them just in exchange for finding new ones.

article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

article thumbnail

How to Find a Hobby with These 10 Unique Ecommerce Stores

Smile.io

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Hypergear Hypergear ’s homepage showing their Dry Bags and backpacks For those of you looking to get a little more adventurous in 2022, Hypergear is a lifestyle adventure brand based in Malaysia.

Hobbies 76