Online Grocery Shopping During the Pandemic: What Worked and What the Future Holds
ESW
NOVEMBER 30, 2020
From the consumer’s viewpoint, online grocery shopping seemed to work pretty well for the most part. A May survey of 952 online shoppers by Digital Commerce 360 and Bizrate Insights found almost two-thirds (65%) of buyers scored their online shopping experience an eight or higher out of ten. Even in the U.K.,
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