How a 112-year old distributor transformed their business with an ecommerce chatbot
GetElastic
OCTOBER 29, 2018
However, up until about a year ago, this 112-year old family-owned distributor didn’t have an ecommerce platform. In the beginning of 2017 with a newly implemented ecommerce platform, their clientele was not up-to-speed or trained on the functionality of the site. The challenge : overloaded call center.
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