B2C Channel Knowledge Base Recommendation 
Kissmetrics
NOVEMBER 30, 2020
Consider which support channels fit your customer’s needs. I’d recommend it for any business that values efficiency and a streamlined approach. With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack.
Omnisend
MAY 30, 2023
Email builder : Omnisend’s brand-new email builder comes with 25 modern templates, A/B testing, and ecommerce-focused capabilities, such as product listing, discount blocks, and product recommendations. Here, you’ll see clearly laid-out deliverability best practices based on your store’s current setup. Omnisend Shopify rating: 4.8/5
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GetElastic
APRIL 16, 2020
B2B buyers don’t live entirely behind a desk -- many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. This is especially helpful for SKUs with complex product numbers that can easily be mistyped or mis-autocorrected in mobile search.
GetElastic
APRIL 16, 2020
B2B buyers don’t live entirely behind a desk -- many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. This is especially helpful for SKUs with complex product numbers that can easily be mistyped or mis-autocorrected in mobile search.
Ecommerce Platforms
JULY 26, 2018
In return, the customers get rewards for all of the people they recommend. Finally, the brand advocacy marketing tool from Ambassador lets you interact with your customers to ensure that the right content is being shared on the right channels. Overall, Ambassador seems to have all of its bases covered when it comes to customer support.
GetElastic
MAY 22, 2019
B2B buyers don’t live entirely behind a desk — many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. Autozone leverages image recognition for a bespoke feature in its Pro app.
GetElastic
APRIL 16, 2020
B2B buyers don’t live entirely behind a desk -- many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more. This is especially helpful for SKUs with complex product numbers that can easily be mistyped or mis-autocorrected in mobile search.
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