B2C Customer Loyalty Multichannel Survey 
Retail TouchPoints
JANUARY 24, 2024
According to the survey , 65% of respondents use search engines as their primary method for finding products, and 60% frequently utilize B2B marketplaces like Amazon Business for their purchases. Given these trends, developing a robust omnichannel strategy is becoming increasingly critical for companies.
SellBrite
JUNE 7, 2017
That’s why you need to develop post-purchase strategies: in order to enhance customer loyalty and drive revenue. Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Run a post-purchase survey.
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Ecommerce Platforms
SEPTEMBER 16, 2019
Do a Small Physical Survey. Doing a survey is as easy as walking in a storefront that owns an online store and asking the requisite questions. ?? Practically speaking, here's what should be on your checklist: How often does a specific product get returning customers? Customer Loyalty Program. Fulfillment Expenses.
ROI Revolution
MARCH 2, 2021
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. 21% of executives surveyed expect current economic conditions to remain the same while 23% expect conditions to worsen through June 2021. Last updated March 2, 2021. COVID-19 + ecommerce: DTC stats.
ROI Revolution
DECEMBER 3, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. 23% of executives still expect a decrease in customer demand over the next six months.
ROI Revolution
OCTOBER 1, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Last updated October 1, 2020. 9/14 update.
ROI Revolution
NOVEMBER 4, 2020
Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. Last updated November 4, 2020. 60% want curbside pickup options.
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