Kissmetrics

NOVEMBER 30, 2020

Consider which support channels fit your customer’s needs. With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack. Only two tier options Less adaptable for B2C support. Customer Preference.

Live Chat 239

Live Chat Customer B2B Social Media 239

Kissmetrics

AUGUST 6, 2021

Running a hybrid B2B/B2C business? Offer omnichannel customer service : Make it easy for your customers to reach you by being available on multiple communication channels. MobileMonkey is one of the best customer service tools that will help you create a cohesive experience across multiple channels.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Ecommerce Platforms

JANUARY 4, 2023

These unique tools give organizations endless freedom to create fully bespoke shopping experiences across multiple channels, without compromise. With Shopify Plus, it’s easy to transform any device or digital screen into a sales channel, with comprehensive functionality and complete creative control. commerce, Gatsby.JS

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

Ecommerce Platforms

FEBRUARY 13, 2020

And if you ever want to interact with them, you have the option of using either email, live chat, meeting scheduling, calls, or third-party integration channels. A built-in AI system could further analyze the resultant metrics before acting based on your automation rules. Those are not the only channels though.

Payment Services 118

Payment Services Live Chat Management Small Business Retail 118