Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? Benefits of Omnichannel Customer Support. Learn more!

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

NOVEMBER 30, 2020

Offering call support alone to a Millennial or Gen Z audience will probably create some unhappy customers since both of these groups prefer live chat and social media. With these options, you get omnichannel support, social messaging, and dashboards, and reports. Only two tier options Less adaptable for B2C support.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

AUGUST 17, 2022

There’s access to built-in solutions for SEO and Facebook ads, as well as email marketing functionality and social media connections. Magento is a highly scalable solution for content management, where you can handle both B2B and B2C business needs from one convenient space. B2B and B2C content management supported.

Management 104

Management Payment Services Magento SEO 104

Kissmetrics

AUGUST 6, 2021

Social media platforms and tools like Facebook’s Audience Insights tools to better understand your audience demographics. Running a hybrid B2B/B2C business? Offer omnichannel customer service : Make it easy for your customers to reach you by being available on multiple communication channels.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

FEBRUARY 9, 2023

Check out if the email newsletter software has a knowledge base and a help center too. Sendinblue Image via Sendinblue This is an all-in-one marketing platform for B2B, B2C, and ecommerce businesses that helps build relationships with customers. This way you won’t be completely stranded when direct contact is unavailable.

Live Chat 88

Live Chat Social Media Subscription WooCommerce 88

GetElastic

JUNE 9, 2022

Kibo is a cloud, SaaS, and web-based product with support and training including 24/7 phone support, email, and chat as well as live trainings, webinars, videos, and in-person training. Their ideal customers are high growth B2B and B2C retailers in the $100M+ total revenue bracket. Headquarters: Boston, MA. Headquarters: London, ON.

eCommerce 78

eCommerce Recommendation Mobile B2C 78

Ecommerce Platforms

FEBRUARY 13, 2020

Therefore, in a nutshell, Hubspot CRM is a perfect blend of simplicity, omnichannel marketing, the core CRM functionalities, ultimate accessibility, extensive scalability, unlimited team support, affordability, plus flexible customization. Then to top it off, HubSpot CRM comes with a straightforward easy-to-use interface.

Payment Services 118

Payment Services Live Chat Management Small Business Retail 118