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[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

Now and then there come new trends that shape the industry for the future. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce works exactly the same way.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

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Top Loyalty Program Features (+How To Choose The Best Software)

Smile.io

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.

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Shopline Review: What Does This eCommerce Platform Have to Offer?

Ecommerce Platforms

There are over 20 themes to choose from, inspired by various industries. You can choose fonts, change your website’s color scheme, add content, customize images, and more. Data Analytics. With Shopline’s Pro versions (more about pricing in a sec), you can review up to a year’s worth of data. Client Management.

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Starting a Retail Business: The 7 Trends to Tap Into

365 Retail

The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Providing Customers with a Personalised Retail Experience. People nowadays are hooked to their smartphones, which are full of apps and gadgets.

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8 Tips To Drive Repeat Business As A Retailer

RetailMinded

It decreases the amount of money a brand would spend on acquiring new customers by leveraging simple tactics to identify loyal customers and promote the best-selling products or services. In this post, we shall share the top 8 tips to encourage customers into making repeat purchases.