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The Limited Role of AI in Ecommerce

Retail TouchPoints

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

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Challenger Brands Are Failing On Online Delivery – Things Must Change 

RetailMinded

48% of US buyers now say that online deliveries take longer to arrive since the crisis, and 38% of UK shoppers agree. . Post-Covid, maximising customer lifetime value is going to become even more essential. That means Amazon , and they are prioritizing fast, reliable delivery and fulfillment as being of the utmost importance. .

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Top tips to make Black Friday and Cyber Monday a success in 2022

365 Retail

You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention. A strategy to help do this is product bundling: offering items that are commonly bought together to your customers. Get your affairs in order today!

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Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout. In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Improve Customer Retention and Customer Lifetime Value (CLV).

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

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Know How to Plan for Black Friday Deals in 2019

MakeWebBetter

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.