Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Use satisfaction surveys. A survey done well builds goodwill. Offer live chat.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Omnisend

MAY 30, 2023

You can use the feature to collect survey responses, additional feedback, and to run contests. You can connect the platform with various complementary tools and platforms to enhance your overall business operations, such as Zapier, Alloy, and more. Omnisend integrates with Gorgias, a Help Desk app, to support two-way messaging.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Empower customers to self-service By signing up for a subscription, a customer is saying they trust the company enough to deliver a needed product or service on time.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The answer is: on everyone — from marketing to sales to operations and customer service.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 213

Payments Payment Services Customer Experience Social Media 213

Whisbi

FEBRUARY 6, 2019

There has been a switch in the operational culture of the banking system especially when it comes to customer related actions. The culture now consists of improving customer engagement and user experience by making banking easier. It’s about creating a conversation with the customer.

Banking 71

Banking Payment Services Customer Live Chat 71

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Launch or ramp up a rewards program. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Ecommerce Platforms

DECEMBER 18, 2020

Keep reading to get a crash course in ecommerce marketing, from the basic definition of the practice to a collection of tips to improve your marketing, regardless of the size of your operation. Customer loyalty emails. Re-engagement or defunct customer emails. Customer reviews. Gain Feedback From Your Customers.

eCommerce Marketing 223

eCommerce Marketing eCommerce Social Media Marketing 223

Ecommerce Platforms

APRIL 23, 2020

With over 36,000 course creators selling to more than 10 million students around the world, Thinkific ‘s no small operation. Its customers have collectively earned, at the time of writing, an impressive $200 million using their platform. There's no live chat support. You can set up student quizzes and surveys.

Payment Services 152

Payment Services Webinar Subscription eCommerce 152

Email Audience

OCTOBER 6, 2021

You can easily create a form by logging into your GetResponse app and selecting ‘Forms and Surveys’. Some examples of triggered emails: Build your brand (welcome emails to new subscribers), Increase sales (product recommendation emails, abandoned cart emails) Boost customer loyalty (customer re-engagement emails, feedback emails).

Webinar 59

Webinar Marketing Live Chat Subscription 59

SellBrite

MARCH 30, 2018

With Zendesk Chat, you can build a customized chat badge to install on your site, set up proactive chats that engage with visitors based on certain triggers, respond to questions left by interested customers, and also get access to powerful metrics and reports.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

DECEMBER 23, 2019

Now, to be more precise, Zoho CRM is a lightweight CRM software that’s specially optimized for marketing and sales automation, help desk and customer support, reporting and customer analytics, inventory management, etc. It’s a cloud-based SaaS solution that powers multichannel customer relationship management via an intuitive system.

Social Media 129

Social Media Management Multi-channel Mobile 129