lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Stellar customer support = enhanced overall shopping experience. Measure and optimize shipping operations.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. Invaluable Customer Service. This control ideally positions brands to encourage long-lasting customer loyalty. The Brand Matters.

eCommerce 194

eCommerce Operations Fulfillment Customer Loyalty 194

Retail TouchPoints

SEPTEMBER 14, 2023

Amazon uses these external operators in its delivery service partner (DSP) program, which consists of approximately 279,000 driving jobs and helps Amazon deliver 20 million packages every day in 19 countries. Amazon has taken steps to continue “regionalizing” its inventory to put it closer to its eventual destinations.

Shipping Costs 237

Shipping Costs Fulfillment Shipping Customer Loyalty 237

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 235

Payment Services Retail POS Operations 235

Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for.

Customer Experience 232

Customer Experience Customer eCommerce Customer Loyalty 232

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Operations. Competitive pricing.

Customer Loyalty 309

Customer Loyalty Operations Improvements Customer Experience 309

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Given these trends, developing a robust omnichannel strategy is becoming increasingly critical for companies.

B2B 210

B2B eCommerce BigCommerce Omnichannel 210

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 296

Customer Customer Loyalty Reference Channel 296

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience.

Technology 222

Technology Point of Sale Customer Experience Customer Loyalty 222

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022.

eCommerce 289

eCommerce Shipping Costs Channel Operations 289

Retail TouchPoints

JULY 12, 2023

A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns.

Payment Services 200

Payment Services Retail Point of Sale Supplies 200

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

SEPTEMBER 28, 2022

What steps should retailers take to maintain customer loyalty? . Reasor: Consumer loyalty and engagement should be top-of-mind for retailers, especially in this environment. Our Consumer Pulse survey showed that 66% of consumers are acting in response to rising inflation. Price goes far beyond what the customer pays.

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. Assistive customer service.

Merchant Services 263

Merchant Services Shipping Costs Retail Social Media 263

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Regardless of how and where your business operates, an effective strategy is essential. Maintaining customer loyalty.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

AUGUST 7, 2023

Paired with artificial intelligence, a digital marketplace helps you analyze data on customer purchases and usage patterns, providing you with a better understanding of your customers’ needs and preferences. They allow marketplace operators to manage processes such as seller onboarding, product catalogs, and billing and provisioning.

Subscription 209

Subscription B2B Mobile Customer Experience 209

lateshipment

JULY 14, 2021

It would help if you understood how membership management operates to ensure your service can satisfy potential customers. Or, working with a company that helps membership businesses manage their operations can help. Move Your Operations to the Cloud. Keep Surveys Short. Co-browse with Customers. Conclusion.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

Retail TouchPoints

SEPTEMBER 29, 2022

Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers — a stark contrast to the three-quarters of consumers saying it is “somewhat” or “very important” to them. There’s Also Legislation to Consider.

Retail 321

Retail Fashion Supplies Apparel 321

Retail TouchPoints

JULY 21, 2022

To truly understand the impact of all these forces on consumers and the brands that market to them, Qonsent surveyed 1,000 U.S. But a separate survey from Motive.co adults and 125 marketers. Nearly all ( 94% ) consumers agreed that it was important to have control over the information they shared with companies and how it was used.

Marketing 268

Marketing Consumer Information Customer Retention 268

iVend

JUNE 6, 2022

In the world of fashion retail, a recent survey showed that the number of people who say sustainability in retail is an important factor when making a fashion purchase went up from 65% in October 2020 to 69% in May 2021. In their survey, 88% of respondents felt that reducing pollution in the fashion industry was a top priority.

Retail 98

Retail Customer Loyalty Fashion Customer Experience 98

ESW

DECEMBER 1, 2023

In fact, the most recent Global Voices survey from ESW shows that consumers value authenticity and will reward authentic brands. In this post, we’ll look at the survey results, explore what it means for brands to be authentic and provide ways to overcome the challenges of being authentic in a diverse global market.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

Retail TouchPoints

NOVEMBER 17, 2023

Soliciting feedback on customer satisfaction with substitutions helps retailers refine their policies and pricing. Effective product substitution strategies build customer trust, optimize operations and drive incremental revenue.

Shipping Costs 227

Shipping Costs Customer Experience Supplies Improvements 227

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. The survey found that: 68% of retailers believe shoppers wanted items made in the U.S.,

Supplies 146

Supplies Webinar Hobbies Customer Data 146

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 322

Shipping Costs eCommerce Merchant Services Retail 322

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. And consumers have learned to love them.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

GetElastic

JANUARY 19, 2021

The emphasis on “enterprise marketplaces” is very crucial, because this doesn’t speak to our more renowned online marketplaces like Amazon, eBay and Alibaba, but rather to businesses that have mostly operated in analog mode before entering the digital space like Walmart. As the operator you can expect: Increase catalog size.

Merchant Services 148

Merchant Services Operations Fulfillment Customer Loyalty 148

Kibo

JUNE 10, 2021

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. We surveyed 400 retail executives about their experiences during the pandemic and about what the future holds for unified commerce. Download the findings.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

ESW

JULY 10, 2023

When that happens, the quality of the reverse logistics experience can be the difference between a happy customer that buys again and a disgruntled shopper that never comes back. In addition to potentially losing customers, the operational costs of returns are chipping away at merchants’ balance sheets.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

Fabric

AUGUST 8, 2023

However, while global e-commerce sales are growing at an accelerated pace, the traditional approach to order management has not kept up with the evolving needs and expectations of modern customers. Order management is the process of efficiently handling and fulfilling customer orders from start to finish. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained. “We’re

POS 200

POS Merchant Services Supplies Improvements 200

lateshipment

NOVEMBER 27, 2021

According to Deloitte’s survey, e-commerce sales will grow by 11-15% , year-over-year, during the 2021-2022 Holiday season. Such issues can lower your customer loyalty and profits, particularly during this Holiday season. Boost customer loyalty by making returns easy as shopping.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

JUNE 4, 2020

As consumers continue to deal with shifting delivery timeframes so that retailers can prioritize shipping essential items and grapple with out-of-stocks, brands and retailers that are able to leverage BOPIS or faster shipping methods once the pandemic subsides are going to be at an advantage, ultimately increasing customer loyalty.

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

RTP blog

APRIL 9, 2018

As many as 43% of retailers surveyed expect a net increase in the number of brick-and-mortar stores they operate by the end of 2018 compared with 2017, according to an NRF study. While Nordstrom may have set the stage, it seems like all retailers are moving towards a robust and seamless brand presence across channels.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Mi9

JUNE 8, 2023

The full story can be read here: Mi9 Retail is named a Top 10 Retail Software Solution Provider Eugene Voronov, EVP & GM at Mi9 Retail, remarked “While having a strong culture, vision, mission, and strategy is paramount for any successful business; the battle for the customers’ loyalty happens at the front lines and not in the corner office.

Retail 40

Retail Point of Sale Magazine eCommerce 40