As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value
Retail TouchPoints
FEBRUARY 18, 2021
But for now, you’re seeing ‘capacity control’ playing a role, and even these businesses are suggesting appointments to manage busy times.”. Retailers need to supply both contact center agents and in-store associates with consistent customer information through a centralized platform. Appointment-Based Benefits Apply Across Categories.
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