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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing.

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What’s new: Omnisend’s June 2023 updates

Omnisend

You can also customize the workflow based on total order price, product title, shipping location, and much more. Replenishment reminders help you increase customer retention by automatically reminding customers to buy products before they run out. We’ve got you covered. ?

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[Webinar] Awareness and Actionability in eCommerce: How Are Brands Adapting?

Wiser

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. We have a recording of the webinar below. Wiser Solutions and Sabra Dipping Webinar.

Webinar 78
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#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 272
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4 Key Strategies for Out-Personalizing Amazon

Sailthru

They all attended our recent webinar on how to out-personalize Amazon. Retailers can beat Amazon at their own game by testing and selecting the use of algorithms that take into consideration popular or trending products, and those that personalize based on a customer’s specific interests and even predicted purchases.

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Email Retargeting and Boosting Customer Engagement

Smile.io

It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. One effective way is to do email retargeting.

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Ecommerce Development for Small Businesses: How to Get Started

MagentoBrain

Respond promptly to customer inquiries and complaints, offer personalized recommendations and special promotions, and solicit feedback from customers to improve your store. Consider implementing a customer loyalty program to reward repeat customers and incentivize customer retention.