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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

While simple tracking updates are common, the bar has been raised, and customers are willing to tolerate shipping delays only if brands offset the delays by offering robust order support and communications that they can plan around. Now customers may need to cancel and they will call the call center to do it.

Retail 283
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How to use Dropshipping in my Retail Business?

OrderDynamics

According to Wikipedia, dropshipping is considered as “a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.”

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Is it time to make the switch to a headless commerce platform?

Kibo

Headless commerce is a technology approach that decouples the front-end presentation layer—your digital storefront—from the back-end transaction layer which houses your product data, customer information, and functionality. what your customers see/use) from the back-end functionality and data layers. Headless commerce in the wild.

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19 Omnichannel Experience Examples from Top Brands

GetElastic

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

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Best Retail POS Systems for 2020

Ecommerce Platforms

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 118
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Best POS Systems for Retail 2020

Ecommerce Platforms

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 104