RetailDive

NOVEMBER 4, 2022

The company said the fund’s initial investments reflect a focus on innovation and customer experience.

Sporting Goods 82

Sporting Goods Customer Experience Customer 82

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” For example, members will get access to exclusive products and outfit bundles, unique community experiences and personalized content.

Sporting Goods 277

Sporting Goods Supplies Consumer Retail 277

Retail TouchPoints

FEBRUARY 15, 2024

Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards. The millions of BoA cardholders and Starbucks Rewards members in the U.S.

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Banking Sporting Goods Customer Consumer 260

Retail TouchPoints

DECEMBER 6, 2023

Retailers and law enforcement agencies continue to experience daily incidents of theft, partner in large-scale investigations and report recoveries of stolen retail goods into the millions of dollars.”

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Sporting Goods Retail Other Customer Experience 256

Retail TouchPoints

DECEMBER 21, 2023

Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike. Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. Alicia Esposito 7.

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Sporting Goods Operations Apparel Consumer 300

Retail TouchPoints

DECEMBER 13, 2023

I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that. Technology is going to be central [to the store experience] — it has to be. customer experience). Did you open up the lifetime value of an existing customer?

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Sporting Goods Technology Omnichannel Operations 290

Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 250

Retail TouchPoints

JANUARY 26, 2023

Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers. A sporting goods store, for example, could reconfigure its floor space so that most of its inventory resides in the back and the display space becomes an activity area with a rock climbing wall, golf simulator and cycling studio.

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Sporting Goods Retail Fulfillment Customer Experience 321

Retail TouchPoints

NOVEMBER 20, 2023

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers.

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Small Business Retail Payment Services Retail Sporting Goods 312

ViiBE Blog - Retail

JUNE 22, 2020

As a member of Zendesk’s incubator at Station F in Paris, as well as being available on the Zendesk marketplace , ViiBE is pleased that this partnership has proven beneficial to clients such as the international sporting goods retailer, Decathlon. ViiBE helps companies optimise their customer experience and reduce on-site travels.

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Customer Experience Customer Sporting Goods Travel 59

Retail TouchPoints

MARCH 18, 2021

You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Rising to the occasion will require careful consideration of both store layouts (to keep the experience orderly and pleasant) and customer service (to minimize frustrating friction). “It’s

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Sporting Goods Fulfillment Demo Omnichannel 298

Retail TouchPoints

MARCH 23, 2022

The company pulled its products off Amazon in 2019 and has shed 50% of its wholesale accounts over the last four years, including its relationships with DSW , Zappos , Dillard’s and Big 5 Sporting Goods. Looking ahead, Donahoe said the company is focused on “expanding our digital advantage to create the marketplace of the future.”

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Sporting Goods Apparel Consumer Social Media 276

Retail TouchPoints

APRIL 11, 2022

We know our customers like our best friends, and utilize the data, feedback and insights gleaned from our nearly 30 million loyalty members to efficiently design top quality product suited specifically for them, and engaging with them in innovative ways across any and all mediums they desire.”. .”

Sporting Goods 306

Sporting Goods Accessories Supplies Apparel 306

Retail TouchPoints

FEBRUARY 20, 2023

Digital signage looks vastly different today from my early days working for a niche hardware manufacturer developing simplistic solutions for groceries and customer-facing retail applications. For example, an apparel store specializing in athletic shoes may use RFID/NFC sensors to engage with a customer interacting with the product.

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Retail Sporting Goods Gifts Management 238

Retail TouchPoints

MAY 17, 2023

This latest acquisition follows an investment by Ebay Ventures in used sporting goods marketplace SidelineSwap earlier this month and the acquisition of marketplace compliance solution 3PM Shield in February 2023. All three investments are aimed at helping enhance the Ebay experience and build customer trust.

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Sporting Goods Apparel Fashion Accessories 263

Retail TouchPoints

MAY 18, 2022

The other retailers that have joined the charter to date, some of which encompass multiple brands, are: American Eagle ; Ascena Retail Group ; Ben & Jerry’s ; Capri Holdings ; CarMax ; Crocs ; DICK’S Sporting Goods ; Gap ; H&M ; J. Crew ; Levi Strauss & Co. Michaels ; Movado Group ; Tapestry ; rue 21 ; and Zara.

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Sporting Goods Retail Improvements Other 321

Retail TouchPoints

APRIL 15, 2024

Demand, social engagement and customer preferences are always evolving, together and separately. Star ratings and written testimonials from other customers are a critical deciding factor for shoppers’ journeys. It’s crucial for retail marketers to adapt accordingly. Reputation management is crucial in boosting search visibility.

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Social Media Retail Food and Beverages Sporting Goods 130

RTP blog

AUGUST 10, 2018

By Ed Kowalski, Sutherland Every retailer knows customer experience is paramount in today’s competitive landscape. As brands vie for our business, today’s customer is increasingly informed and demanding. Today’s shoppers not only expect but demand a well-curated, highly customized shopping experience.

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Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

AUGUST 6, 2020

Revionics’ current customer base includes many of the top retailers across the globe, including Ahold Delhaize , DICK’S Sporting Goods , Douglas Holding AG , Family Dollar , Home Depot Mexico , Leroy Merlin Brasil and Tractor Supply Co. The combined customer base of Aptos and Revionics would include more than 1,000.

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Sporting Goods Banking Definition Supplies 184

365 Retail

SEPTEMBER 29, 2023

INTERSPORT , the global sporting goods retailer, has reported a 50% reduction in product data processing time, partnering with leading (AI) artificial intelligence platform Unifai , an Akeneo company. Annually, INTERSPORT France integrates and classifies nearly 1.5

Sporting Goods 104

Sporting Goods Operations Improvements Events 104

lateshipment

NOVEMBER 14, 2021

I started my first online sporting goods auction site back in 1996. Initially, we sold sporting goods for ten or so different sports, and over time, kept focusing down and eliminating categories of work. We do much of the stuff in the house, from fulfillment to customer support. How was the market back then?

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eCommerce Sporting Goods Shipping Costs Customer Experience 100

Retail TouchPoints

APRIL 15, 2021

Results in other categories included: Sporting goods stores: Up 23.5% Supermarkets and similar retailers avoided lockdowns and benefited from customers stocking up, which negatively skewed March 2021 results. For instance, clothing and accessory store sales were up 18.3% month-over-month seasonally adjusted, and up 104.6%

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Home Furnishings Sporting Goods Retail Electronics 290

Retail TouchPoints

DECEMBER 15, 2021

For decades, we’ve been at the heart of sport, and yet we can do better. We can be more; we can give our customers more. At Wilson, we believe sport makes better people. Customer response to the NYC pop-up bodes well for the plan. That’s what the report card for Wilson said.

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Sporting Goods Events Games Retail 162

Retail TouchPoints

FEBRUARY 8, 2021

It is cutthroat, competitive and fast-moving, and that means it is also often a great showcase for other industries to see how the latest trends in technology are transforming customer expectations. Over the last decade, the relationships between customers and brands changed dramatically. Transactional convenience.

Customer 130

Customer Retail eCommerce Subscription 130

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Payment Services Payments Retail Sporting Goods 200

Retail TouchPoints

JULY 27, 2020

While customer loyalty remains a top priority for executives, less than half believe their current approach is effective, according to a Mastercard-sponsored Harvard Business Review Analytic Services (HBR-AS) report of more than 400 executives globally. But crucially, that’s not the exclusive role of online experiences.

Payment Services 150

Payment Services Shipping Costs Sporting Goods Retail 150

Retail TouchPoints

SEPTEMBER 21, 2020

More than 300 companies , including Patagonia , The Gap , DICK’S Sporting Goods and Walmart committed to removing some of the logistical barriers that often keep workers from voting. But taking a partisan approach to civic engagement can alienate employees or customers in today’s hyperpartisan environment.

Sporting Goods 263

Sporting Goods Retail Department Stores Arts 263

Retail TouchPoints

AUGUST 31, 2022

Further digitizing the in-store side would maximize speed and convenience while empowering the customer. More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside. That’s good news for holiday toy makers.

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Omnichannel Toys Shipping Costs Sporting Goods 272

Retail TouchPoints

DECEMBER 21, 2020

A number of major retailers have enhanced their same-day delivery capabilities for this ecommerce-heavy holiday season: Bed Bath & Beyond began offering same-day delivery via Shipt in late September, and has encouraged BOPIS orders by offering a 20% discount from Dec.

Sporting Goods 160

Sporting Goods Apparel Gifts Supplies 160

Retail TouchPoints

JANUARY 25, 2023

Shoppers now view stores as places to check out items before buying, to get purchasing advice, to have relaxing or exciting experiences, to meet like-minded people and to put their sustainability principles into practice. Retailers can meet these expectations by providing the experiences their customers want.

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Retail Sporting Goods Department Stores Consumer 227

Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. By using RFID, BOPIS 2.0

Technology 306

Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

MARCH 11, 2021

Nonetheless, Adidas is optimistic, citing the recovery seen in Q4 2020, its strong market position and attractive growth prospects for the sporting goods industry as a whole. More than €1 billion ( $1.2

eCommerce 196

eCommerce Sporting Goods Games Operations 196

Retail TouchPoints

MAY 5, 2021

As factors like in-store food samples and style assistants may come back into fashion, some pandemic-inspired changes will likely remain — such as the demand for curbside service and app-centric communications with customers. To meet these new customer expectations, retailers must deliver a seamless online and offline experience.

Multi-channel 206

Multi-channel Retail Technology Sporting Goods 206

Retail TouchPoints

NOVEMBER 10, 2020

While simple tracking updates are common, the bar has been raised, and customers are willing to tolerate shipping delays only if brands offset the delays by offering robust order support and communications that they can plan around. Now customers may need to cancel and they will call the call center to do it.

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Retail Shipping Costs Fulfillment Shipping 289

Retail TouchPoints

OCTOBER 21, 2020

Sporting Goods & Fitness: As consumers strive to prioritize personal health and wellness, retailers such as DICK’S Sporting Goods are seeing growth opportunities. stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

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Sporting Goods Retail Omnichannel Consumer 172

RTP blog

DECEMBER 12, 2018

Overall, a very good customer experience. Turns out I had to call customer service to discuss the issue, which I first was put off by. But after a very brief chat with the customer service rep, I was granted a full refund and I didn’t actually have to return the items. Then I had a return challenge.

Sporting Goods 150

Sporting Goods Department Stores eCommerce Toys 150

Kibo

JANUARY 28, 2021

What used to feel like a side project for many brand marketing teams, must now be a core component of the customer experience. From collecting data to personalizing experiences, people will engage much more openly with brands when trust is earned over time and when communication is made clear.

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Customer Retail Omnichannel B2B 62