COVID-19 Has Transformed Wine Shopping. Here’s How Vivino Is Adapting
Retail TouchPoints
SEPTEMBER 2, 2020
In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics. We also increased our customer service resources to help users with order issues since there was a big slowdown in shipping speed.
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