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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Of course, retailers and shopping centers need to continue working hard to attract Gen Z consumers, 60% of whom would rather spend their money on experiences than material items.

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The State of eCommerce Subscriptions in 2020

ESW

Subscription services exploded, eCommerce adoption increased. Few will be surprised to hear that, with most of the world sheltering at home, a retail model that delivers products directly to customer doors has done particularly well. saw subscription growth slow but were still onboarding new customers.

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How to Improve your Amazon Order Defect Rate

ChannelAdvisor

Your Order Defect Rate is calculated by taking into account your A-to-z claims, any negative feedback and your service chargeback, divided by the total number of orders during a given period. Amazon wants to protect the customer experience and the trust customers have in the Buy Box. What is the ODR?

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API Business Models and How They Future Proof eCommerce

GetElastic

Recap on API Business Models, 2012. Understanding how API business models work, should give you a good perspective on how different vendors price their technology or services so that you can create a business plan for how you want to invest in solutions and potentially enable your architecture to participate in the API market.

Payments 148
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33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

I talk to 3-5 ecommerce owners or business operators each week. Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. And our conversations vary widely. Ecommerce Strategies from Spearmint LOVE.

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Word of Mouth Marketing: How to Create a Strategy for Social Media Buzz & Skyrocket Referral Sales

BigCommerce

And first time browsers are much more likely to take that crucial extra step of handing over their payment details. Create An Epic Experience First. There’s one thing to make sure of before doing anything else before creating effective word of mouth marketing strategies: That you’re already creating an epic customer experience.