Forrester eCommerce

AUGUST 24, 2021

The Firefighting Dichotomy When problems or a crisis arises in a business context, we often hear leaders refer to how busy their teams are firefighting.

Reference 461

Reference Information Management Technology 461

Retail TouchPoints

DECEMBER 23, 2024

Check references. Asking for references and existing client reviews can tell more of the story too, and help you see what other marketers say about their experiences with the tools. Begin by getting a demo of the AI tools to help you understand their effectiveness and functionality. Scrutinize case studies.

Marketing 176

Marketing Demo Retail Reference 176

Retail TouchPoints

FEBRUARY 10, 2025

The halo effect refers to peoples tendency to trust brands they have a positive impression of. Hyperbolic discounting refers to humans preference for smaller, immediate rewards over larger, delayed rewards, which is what makes discounts so irresistible. The 5 Biases Behind Social Engineering 1. The halo effect. Hyperbolic discounting.

Retail 199

Retail Reference Consumer Information 199

Forrester eCommerce

MAY 26, 2021

The category is sometimes referred to as digital experience analytics or interaction analytics. Interface experience analytics technologies get into minute detail about what users are doing, provide visualizations about behavior and typically offer a prioritized list of issues. We […].

Improvements 440

Improvements Reference Technology Customer 440

Forrester eCommerce

MAY 12, 2020

Too many business and technology leaders have referred to the global pandemic as a black swan — an entirely unpredictable and devastating event. The truth is that a global pandemic was entirely predictable, and it was a risk that infectious disease experts and health organizations have been warning about for years.

Reference 438

Reference Events Technology Management 438

Forrester eCommerce

SEPTEMBER 8, 2023

At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads. I often get client inquiries about latency requirements to support real-time analytics and operational workloads. This data may […]

Operations 417

Operations Reference Technology 417

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Supplies 284

Supplies Improvements Social Media Operations 284

Forrester eCommerce

NOVEMBER 5, 2020

It might be tempting to assume that all customers who meet basic criteria are alike in their willingness to advocate through case studies, references, and other forms of customer evidence.

Customer 408

Customer Reference Other Marketing 408

Forrester eCommerce

SEPTEMBER 23, 2020

For our latest evaluation in the merchant payment provider space, Forrester identified ten leading vendors and spent the last four months analyzing their offering via a combination of briefings, demos, capability assessments and customer reference checks. Morgan, PayPal, Stripe, Worldline, and Worldpay from FIS. […].

Merchant Services 370

Merchant Services PayPal Demo Reference 370

Forrester eCommerce

FEBRUARY 7, 2022

While developing my AIOps reference […]. How is it that an industry with so many highly educated professionals can have so many problems with words? The latest IT linguistics conundrum is “observability.”

Reference 361

Reference Other Information Technology 361

Retail TouchPoints

OCTOBER 31, 2024

The Clarks marketing team also noted that it will refer to insights on the most popular virtual accessories item, average player age and sentiment versus the Roblox average. Key metrics include Roblox reach and engagement metrics such as total visits to the gaming experience versus average, return users, favorites and daily average users.

Games 274

Games Accessories Fashion Apparel 274

Retail TouchPoints

NOVEMBER 1, 2024

Employer branding refers to how a company showcases its culture, mission and values to potential employees, creating an appealing image that attracts quality retail talent. This branding isn’t just about appealing to customers but also is a way to attract top-notch employees as an employer.

Retail 271

Retail Social Media Management Improvements 271

Groove

JANUARY 13, 2025

Wholesale eCommerce refers to the digital transformation of traditional wholesale transactions. This blog post explores the nuances of wholesale eCommerce, explaining the most important challenges, opportunities, and strategies for success. Understanding Wholesale B2B eCommerce What Is Wholesale B2B eCommerce?

eCommerce Platforms 377

eCommerce Platforms B2B Payment Services eCommerce 377

Forrester eCommerce

JULY 28, 2024

Forrester has introduced two major innovations this year for technology leaders and practitioners: High Performance IT, and the IT Reference Capability Map. Forrester’s High Performance IT & IT Capability Reference Map Are Linked As […]

Reference 261

Reference Technology Customer 261

Retail TouchPoints

OCTOBER 24, 2024

What we are ultimately building at Beyond is intended to leverage the combined strengths of all involved parties, driving improved financial performance and shareholder value.”

Marketing 260

Marketing Reference Improvements Customer Data 260

Retail TouchPoints

NOVEMBER 6, 2024

The Scope of the Problem Porch piracy refers to the theft of packages delivered to consumers’ doorsteps, and the numbers are alarming. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 269

Fulfillment Shipping Costs Magento Consumer 269

Forrester eCommerce

DECEMBER 6, 2021

We also provide information on key industries the vendors support and any reference customers they […]. In the report, we define and describe the vendor segments and then classify each of the 36 vendors into the appropriate segment based on functionality.

Reference 322

Reference Marketing Information Customer 322

Forrester eCommerce

DECEMBER 9, 2024

The market growth in SEI tools directly corresponds to the explosive use of genAI TuringBots, commonly referred to as copilots for software development. Using SEI tools, dev leaders can optimize their software development processes while improving the developer experience.

Reference 274

Reference Marketing Management Improvements 274

My Wife Quit Her Job

NOVEMBER 7, 2022

His book “Recession Proof Grad” was one of my favorites and his bestselling book “Play For A Living” was referred to by Tony Robbins as the cure to all stress. Charlie is a best-selling author who has worked with many entrepreneurs such as Tim Ferriss, Ramit Sethi, Seth Godin and Tucker Max.

Books 296

Books Reference 296

lateshipment

MARCH 3, 2025

Returns management is majorly customer-centric and refers to the process of handling any damaged or unwanted products that have been sent back from customers to the supply chain. Returns management refers to managing the returns process, beginning with supplying customers with support and information. What is Reverse Logistics?

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Forrester eCommerce

AUGUST 19, 2024

To ensure those successful customers are ready, willing, and able to provide references and success stories to support your brand, invest in strategic customer advocacy. When successful customers share their experience with your company, they support your brand, reach, and reputation.

Customer 261

Customer Reference Customer Experience B2B 261

Forrester eCommerce

JANUARY 23, 2024

Fourteen-year-old Influitive played a tremendous role in elevating B2B customer advocacy from “random acts of references” to strategic engagement with advocate storytellers. […]

Customer 294

Customer B2B Reference Marketing 294

Retail TouchPoints

DECEMBER 16, 2024

The mention of another report appears to be in reference to statements Sanders made in a publicletter to Amazon CEO Andy Jassy in June 2023 when the committee launched its investigation.

Document 258

Document Information Reference Improvements 258

lateshipment

MARCH 7, 2025

References When you are courteous enough to send your customers a mailer saying thanks, a random wish here and there or even a mailer asking if they’re satisfied with the purchase and the experience, they are bound to think highly of you and refer you to others. If theyre satisfied with your store, they will refer you.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Forrester eCommerce

JANUARY 22, 2024

Forrester refers to the ultimate in convenient experiences as invisible experiences […] Consumers will seek experiences with less friction when they are task-oriented or need peace of mind. Some of these experiences will have so little friction that there is no friction.

Reference 274

Reference Consumer Customer Experience Customer 274

Retail TouchPoints

SEPTEMBER 24, 2024

Miglani noted that many relatively recent online commerce developments will support the sales increases of nondurable goods, sometimes referred to as soft goods. Most nondurable categories have online retail penetration less than 40% and are likely to see double-digit or high-single-digit ecommerce growth over the next five years.”

Reference 279

Reference Automotive Consumer Electronics Online Retail 279

Forrester eCommerce

SEPTEMBER 17, 2024

Tech sprawl refers to the uncontrolled expansion or proliferation of technological tools, platforms, systems, and solutions within an organization. As companies grow, merge, and digitally transform, their technology footprint expands, often leading to redundancy and inefficiency.

Reference 244

Reference Technology Information Operations 244

Forrester eCommerce

JULY 25, 2024

They put in many hours setting up customer references, product demonstrations and […] The process is incredibly long and thorough. We go through hours long briefings, customer calls, and perform multiple iterations on scoring. Vendors go through the same.

Management 244

Management Reference Customer 244

Forrester eCommerce

APRIL 4, 2024

In his induction speech into the Wisconsin State Bowling Hall of Fame in 2012, my dad referred to me affectionately as the “pied piper” for my ability to inspire others to go along with new ideas (example: a local bowling fundraiser that raised over $300K for breast cancer research). I had spent the past few […]

Reference 244

Reference Other Customer 244

Retail TouchPoints

SEPTEMBER 5, 2024

Broadly speaking, merchandising refers to all efforts and strategies to market and sell products to customers once they’ve entered a store (either brick-and-mortar or an ecommerce site). This type of data refers to data that is kept in databases and has a specific time associated with it.

Retail 307

Retail Reference Social Media Technology 307

Retail TouchPoints

OCTOBER 17, 2024

The kiosks’ accessibility and ability to quickly triage and refer urgent cases also will support eyecare professionals. “By “By partnering with Zenni, we are not only providing quick and efficient vision tests but also ensuring that people can buy affordable eyewear immediately after their test.”

Shipping Costs 284

Shipping Costs Reference Shipping Operations 284

FastSpring

NOVEMBER 1, 2024

Often referred to as the “Black Friday” of China, Singles’ Day eclipses Western shopping events in both scale and sales volume. ( Among these, Singles’ Day on November 11 stands out as the biggest. For more info, see FastSpring’s 2024 holiday spend report , where benchmarking data shows sales peaks in China for April and June, too.)

Merchant Services 169

Merchant Services Food and Beverages Payments Electronics 169

Groove

JUNE 17, 2024

According to the HubL Syntax Reference Doc : “ Templates contain tokens and tags. This is otherwise referred to as conditional logic. It is imperative that you include export_to_template_context=True or else you will be unable to reference any of the module’s data within the template.

Customer 327

Customer Reference Document Blog 327

Retail TouchPoints

MARCH 6, 2025

The Turnaround Guy Sowmyanarayan Sampath, CEO of Verizon Consumer (Image courtesy Verizon) While its not his official title, Sampath refers to himself the turnaround guy, and its a perfect description of the role hes played at Verizon over the last decade. Suddenly then the attitude was] we need more stores.

Omnichannel 175

Omnichannel Small Business Retail Telecommunications Consumer 175

Groove

APRIL 18, 2024

The direct child nodes of the tag are referred to as handles. To reference a block simply add a tag with the name attribute equal to that of the block you want to reference. As long as none of the blocks are within the same reference, they will render out correctly on the page. After that, you will see the tag.

Magento 195

Magento Reference Other Customer 195