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My 2021 Retail Predictions: So How’d I Do?

Steve Dennis

So here’s my graded assessment of how I did with my list of 9 Provocative Retail Predictions for 2021. The Great Acceleration Moderates (B+) The pandemic did not fundamentally transform retail but it did accelerate many important trends, most notably e-commerce adoption. US sales achieved record levels.

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The History of Ecommerce: What The Past Says About Tomorrow’s Retail Challenges

BigCommerce

When it comes to ecommerce, a word that first comes to mind is growth. Ecommerce expert Gary Hoover’s research shows that just in the last 14 years, the growth of ecommerce companies has skyrocketed across the board. In fact, growth projections estimate that by 2022, ecommerce revenues will exceed $638 billion in the U.S.

eCommerce 417
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NRF 2021: Learning from Nordstrom, Target and Others’ Best-in-Class Customer Experiences

Retail TouchPoints

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity. Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short.

Other 243
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Very launches “Very best excuses” Christmas ad

365 Retail

As the festive season draws nearer, multi-category online retailer Very continues to build momentum around its Very Best Excuses campaign, with a new 60 second TV ad, launched this week, that celebrates those things we can only get away with at this time of year. ? Very’s 2021 ad campaign celebrates the fact that Christmas is ?

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19 Omnichannel Experience Examples from Top Brands

GetElastic

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. They’ve also brought their online experience in-store by having their website accessible at POS. Crate & Barrel.

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How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Updated August 5, 2021. On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another.

eCommerce 197
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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2021]

ROI Revolution

Updated December 2, 2021. On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another.

eCommerce 148