ROI Revolution

OCTOBER 7, 2022

Ensuring consistency throughout any messaging that you test across multi-touch campaigns and various channels is important for a seamless customer experience – and helps to cut out unnecessary confusion that can detract from your presence in-market. 2022 Holiday Ecommerce Trends. The shopping season will be longer.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Steve Dennis

JANUARY 8, 2019

For the most part, the department store sector is boring , characterized by me-too assortments, lookalike environments, rampant promotions and uninspiring customer service. Nordstrom was one of a handful of retailers that understood early on that the customer is the channel and it’s all just commerce. Innovation.

eCommerce 109

eCommerce Retail Multi-channel Department Stores 109

Steve Dennis

OCTOBER 27, 2021

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. Local is nothing like a Nordstrom department store. Shopping isn’t about digital or physical channels, it’s an evolving blend of both.

Department Stores 109

Department Stores Retail Multi-channel eCommerce 109

Steve Dennis

JANUARY 19, 2022

The Great Acceleration Moderates (B+) The pandemic did not fundamentally transform retail but it did accelerate many important trends, most notably e-commerce adoption. US sales achieved record levels. The Hybridization of Retail Takes Center Stage. (B). Retail has gone from being largely dualistic in nature, i.e

eCommerce 60

eCommerce Retail Multi-channel Fulfillment 60

Steve Dennis

MARCH 13, 2017

But the problems in the luxury market go deeper, particularly among the department store players. Other than through e-commerce, luxury retailers have had a tough time with customer acquisition for many years. Perhaps this multi-year trend will start to reverse itself. The omni-channel migration dilemma.

Retail 76

Retail eCommerce Multi-channel Department Stores 76

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . an eyeglass retailer).

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Steve Dennis

JUNE 3, 2018

Third, in addition to continuing to expand its successful Sephora in-store shops, Penney’s has added new products and services (including home appliances and mattresses) to attract new customers, drive incremental traffic and improve store productivity. So where’s the beef? Yet the growth hasn’t followed.

eCommerce 92

eCommerce Multi-channel Workshop Department Stores 92

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. This is where e-commerce has made the greatest inroads. It’s experiential, it’s social, tactile–and the role of physical stores is often paramount. Product returns were the bane of direct-to-consumer brands well before e-commerce was a thing.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

SellBrite

JULY 12, 2019

Just like the department stores of yesteryear and the convenience they offered, shoppers love online marketplaces — so much so, they spent $1.86 To help you in your search, here are eight of the best ecommerce marketplaces available. Amazon has evolved to become the largest ecommerce marketplace in the States.

Shipping Costs 101

Shipping Costs eCommerce Payment Services Subscription 101

Wiser

OCTOBER 2, 2018

On the other hand , brick-and-mortar retailers and department stores, such as Macy’s and J.C. Penney, are playing catch-up around Black Friday due to the popularity of eCommerce. . Promotions that are available on digital channels are also positioned well, as an increasing number of consumers are shopping online. .

Consumer Electronics 103

Consumer Electronics Multi-channel Electronics Social Media 103

BigCommerce

FEBRUARY 13, 2018

When it comes to ecommerce, a word that first comes to mind is growth. Ecommerce expert Gary Hoover’s research shows that just in the last 14 years, the growth of ecommerce companies has skyrocketed across the board. In fact, growth projections estimate that by 2022, ecommerce revenues will exceed $638 billion in the U.S.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. The research firm graded the brands based websites, store locators, fulfillment, ecommerce, email, mobile, and social media. It’s likely 24 Sèvres contributed to Louis Vuitton earning a perfect 10 for ecommerce. Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

MAY 5, 2021

When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

Multi-channel 194

Multi-channel Retail Technology Sporting Goods 194

Retail TouchPoints

JANUARY 13, 2021

The power of connected commerce became even more apparent over the course of the COVID-19 outbreak, with buy online, pick up in-store (BOPIS) and curbside services exploding in popularity. Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short.

Other 241

Other Customer Experience Omnichannel Customer 241

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. They’ve also brought their online experience in-store by having their website accessible at POS. Crate & Barrel.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

365 Retail

NOVEMBER 8, 2021

As the festive season draws nearer, multi-category online retailer Very continues to build momentum around its Very Best Excuses campaign, with a new 60 second TV ad, launched this week, that celebrates those things we can only get away with at this time of year. ? a multi-media ? all media channels ? advert is part of ?

Multi-channel 84

Multi-channel Gifts Games Online Retail 84

ROI Revolution

AUGUST 5, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Ecommerce was up 8.3%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Black Friday 2021 brought in $8.9

eCommerce 148

eCommerce Social Media Payments Payment Services 148

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. That said, there have been a few bumps in the road.

Retail 262

Retail Multi-channel Supplies Department Stores 262

ROI Revolution

MARCH 2, 2021

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. of all ecommerce sales this year ( eMarketer ). to reach $9.92

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JULY 1, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. July 1 update. June 22 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Mobile ecommerce + COVID-19 stats.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2021

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. eMarketer projects that US retail ecommerce sales will grow to $843.15

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

JANUARY 5, 2022

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. growth over 2020. December 16.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

DECEMBER 3, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Coronavirus, Black Friday, + Cyber Monday ecommerce stats.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

OCTOBER 1, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Turbocharged ecommerce shift brings 31.8% 9/28 update. 9/28 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

MAY 6, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Claim your copy! May 6 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Q4 coronavirus and ecommerce stats. 10/27 update. 10/22 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

NOVEMBER 4, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Ecommerce delivered $32.5

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. Ecommerce accounted for 55% of Nordstrom Inc.’s in 2020.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

OCTOBER 7, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. to hit $14.93 billion in 2021.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

On top of health concerns, brands across the globe have had grave concerns about the impact of coronavirus (COVID-19) on their brand, industry, and ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. billion in sales last year.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

SEPTEMBER 9, 2020

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. department stores may not survive the pandemic. 9/9 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

FEBRUARY 2, 2021

On top of health concerns, brands across the globe are worrying about how coronavirus (COVID-19) will impact ecommerce as a whole. Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. Walmart introduces more robots to support ecommerce surge.

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. seem to value the core elements of the luxury department store experience.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92