Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024
Retail TouchPoints
JANUARY 3, 2024
This shift, akin to an “Amazon Prime moment” for returns, focuses on aligning the returns process with customer convenience. Simplifying steps for customers, such as eliminating the need for printing labels or packaging, can make a significant difference. At the heart of this strategy is the analysis of customer return patterns.
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