2025 Customer Experience Customer Loyalty Payment Services 
Retail TouchPoints
FEBRUARY 16, 2024
Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,
iVend
JULY 8, 2021
What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.
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365 Retail
FEBRUARY 23, 2022
Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. billion by 2025. 48% of those who had taken out a new subscription service in 2021 cancelled within the first two months.
Fabric
AUGUST 15, 2023
Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. billion in 2025, accounting for 9.6% It grew to $73.16 of total e-commerce sales. What is BOPIS?
365 Retail
DECEMBER 2, 2022
Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Today, the global FinTech industry is valued at over $310 billion, and this figure is expected to reach more than $600 billion by 2025.
Retail TouchPoints
NOVEMBER 11, 2021
On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m.
ROI Revolution
AUGUST 9, 2022
Between 2021 and 2025, merchant losses from online payments fraud are set to exceed $206 billion. One effective strategy to prevent fraud is to join forces with a fraud detection partner to continuously assess risk and establish trust across the customer journey – from account creation and login to payment.
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