Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants
Retail TouchPoints
FEBRUARY 21, 2024
According to Insider , total retail returns were projected to grow 2.2% of total retail sales. That’s a huge volume of returns for retailers big and small, and these predictions show that that figure will likely remain steady through 2026. When asked about return shipping protection, the customer’s voice is clear.
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