Retail TouchPoints
FEBRUARY 16, 2024
With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Consumers are only one click away from retailers at all times.
Retail TouchPoints
NOVEMBER 8, 2022
How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Retailers know which products will be in high demand during the holidays by analyzing historical data to anticipate future purchasing. Retailers can also create a return policy that avoids waste.
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Retail TouchPoints
FEBRUARY 1, 2021
The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed.
Forrester eCommerce
MARCH 18, 2019
Each year, based on a survey of your customers, Forrester releases results of its Customer Experience (CX) Index. The methodology measures how well a brand’s customer experience strengthens the loyalty of its customers and ultimately drives business growth.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Even brick and mortar businesses are integrating more digital approaches to CX -- testing out loyalty programs and subscription-based models.
Retail TouchPoints
AUGUST 4, 2022
Malicious traffic on a website impairs user experiences for legitimate shoppers. Organizations dealing with bad bots experience lost revenue and tarnished brand reputation. In addition to the financial losses, online retailers’ IT teams are left scrambling to respond to these disruptions, driving up infrastructure and support costs.
Forrester eCommerce
JUNE 26, 2018
The barrier has never been lower for retail shoppers to compare offerings and try new companies. Superior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards. Forrester […].
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