2029 Customer Experience Operations Shipping Costs 
Retail TouchPoints
MARCH 25, 2024
As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. trillion in 2029. Operational agility. In ecommerce logistics, operational agility is a game-changer for small businesses. It should come as no surprise that the U.S. trillion in 2024 to $1.57
Retail TouchPoints
JULY 31, 2023
A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S. Incidents of customers unable to find an associate to help them increased 36.3% trillion — bigger than the combined retail GDP of all of Latin America. While a problem across the U.S.,
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