Remove 2030 Remove Customer Experience Remove eCommerce Remove Omnichannel
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Three Areas to Focus on Customer Service in 2022 and Win Online

GetElastic

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

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Top Customer-Driven B2B eCommerce Trends

GetElastic

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146
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Technology trends in the retail industry for 2023

iVend

Here we look at how technology is changing retail, and the key ways that technology trends in the retail industry for 2023 are enabling greater personalisation and customer experience. This digital technology in retail stores provides a ‘personal shopper’ service that enhances the customer’s experience and increases sales.

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The Best Headless Ecommerce Platforms for 2023

Ecommerce Platforms

The best headless ecommerce platforms are rapidly grabbing the attention of business owners looking to stand out from the crowd with unique customer shopping experiences. As the commerce world continues to evolve, consumers are looking for ever-more flexible and unique interactions online. Shopify Plus.

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Alerts and alternatives – retail strategies to save the sale

iVend

For the holiday season 2022, consumers look set to continue their love affair with ecommerce solutions and online shopping. Unless, that is, savvy retailers can get one step ahead with a retail strategy that offers alternative purchases in a personalised customer experience. Read how we could help you to maximise sales.

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SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Retail TouchPoints

Most notably, the brand has implemented firmer ESG goals, committing to reducing absolute greenhouse gas (GHG) emissions across its entire value chain 25% by 2030. Getting products to market faster also incentivizes shoppers to continuously visit the ecommerce site or mobile app, essentially gamifying product consumption.

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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. Recommendation engines are used in ecommerce to point consumers toward specific products.