Remove 2030 Remove Customer Experience Remove Mobile Remove Recommendation
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With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Retail TouchPoints

As a result, the luxury market’s base expanded to approximately 400 million consumers in 2022 and is expected to reach 500 million by 2030, Bain & Company revealed — and the expansion goes far beyond the aspirational promise.

Payments 287
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Making Fulfillment a Revenue Driver: 6 Ways Design and Tech Can Collaborate

Retail TouchPoints

For example, many retailers rely on mobile technology to facilitate their curbside pickup operations. But what if associates had the power to send last-minute product recommendations before bringing an order out? Does your team have a vision for 2030 or 2035?” he asked. “Do

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Top Customer-Driven B2B eCommerce Trends

GetElastic

69% of B2B buyers are willing to pay more for a personalized experience. As the role of customer experience expands in B2B eCommerce, brands are investing heavily into personalization. This helps B2B organizations’ highlight how their buyer experience is superior in comparison to its key competitors.

B2B 146
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The Retailers Creating ‘The Offer you Can’t Refuse’ for Customers

Retail TouchPoints

In-store, their fantastically frictionless and transparent experience means you scan any item and receive the full backstory about where it was raised and processed. If you eat in their restaurant, you order via your mobile phone and the food is delivered via a robot.

Customer 130
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How GNC is Redefining Supplement Sales with AI-Powered Customer Service and Hyper-Personalization

Retail TouchPoints

from 2022 to 2030, which makes now an important time to bring in new customers and secure longtime loyalists. When a customer comes to gnc.com, do they feel that GNC understands who they are as a consumer and there’s not this just barrage of ads and recommendations that mean nothing to them?” Saeger asked. “In

Customer 266
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Retail Trends in 2021 — Overcoming 2020’s Challenges

Retail TouchPoints

Sometimes referred to as the triple bottom line (for people, planet and profit ), evidence for its increasing importance can be found in the steady parade of proclamations from major global players like Microsoft, which announced it will be carbon negative by 2030, and by 2050 will have offset all the carbon it’s emitted since its founding in 1975.