What Main Street Can Learn from Wall Street: Retail Businesses Should Look to the Trading Floor for Inspiration
Retail TouchPoints
AUGUST 22, 2022
The shift from store retail to online and omnichannel has changed the equation. In one example, an apparel brand observed that its customer churn was increasing and attempted to slow the decline with aggressive win-back promotions. Working in an algorithm-powered retail business requires developing a new operating model and mindset.
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