Cloud Native Value: Why Retailers Should Learn to do More With Less
Retail TouchPoints
AUGUST 25, 2021
If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Before the pandemic, ecommerce accounted for approximately 16% of all retail. The UN, which carried out the research, referred to this as the most dramatic increase in ecommerce activity on record.
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