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What is Customer Engagement, and Why is it Important (in 2023)?

Smile.io

With social commerce and ads being thrown at you all the time, you experience customer engagement every day as well. Customer engagement happens before and after a transaction is made and often in the form of online engagement via your social media channels, content, email marketing, and SMS marketing.

Customer 101
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How Coronavirus (COVID-19) Is Impacting Ecommerce [March 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% Ecommerce retail sales are projected to grow 14.3% to reach $9.92

eCommerce 195
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How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Last month marked the ninth month in a row of total retail sales growth as the world recovers from a pandemic that led to total retail sales declining 10.5% of all retail sales ( eMarketer ).

eCommerce 197
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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Consumers spent nearly $2 billion more on Cyber Monday compared to Black Friday, bringing the online-centric shopping event to a total of $10.7 US retail ecommerce revenue was just $285.9

eCommerce 148
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Essential Email Marketing Statistics To Strengthen Your Strategy in 2023 (With Infographic)

Ecommerce Platforms

64% of small businesses already use email marketing. A survey conducted by CampaignMonitor into 1,000 businesses found that 64% of small businesses are already using email to reach their target audience. Around 60% of retail, ecommerce and goods companies use personalization. B2B Email Marketing Statistics.

Marketing 196
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How Coronavirus (COVID-19) Is Impacting Ecommerce [December 2020]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Online consumer spend grew the most on Small Business Saturday and Sunday, which saw 30.2% COVID-19 + ecommerce: B2B stats. B2B ecommerce sales have grown from $1.1 Bloomberg ).

eCommerce 156
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How Coronavirus (COVID-19) Is Impacting Ecommerce [January 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. eMarketer projects that US retail ecommerce sales will grow to $843.15 Pandemic accelerates digital retail: Stats & trends. COVID-19 + ecommerce: B2B stats. Bloomberg ).

eCommerce 147