Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

GetElastic

SEPTEMBER 2, 2021

Chat has become the leading contact source within the online environment, with 42% of customers using chat versus email (23%) or other social media forum (16%). This is true for both B2C and B2B buying decisions. Source: J.D.

B2B 141

B2B Management eCommerce B2C 141

365 Retail

MAY 7, 2021

Furthermore, it’s not just retail that has been impacted by the urgent shift to e-commerce sales, several new industries, in both B2C and B2B sectors, alike have undergone a similar shift. The key here is to ensure these third party applications have robust privacy policies and are not monetising customer data to grow their business.

eCommerce 96

eCommerce Payment Services Merchant Services eCommerce Platforms 96

Ecommerce Platforms

FEBRUARY 23, 2021

24/7 customer support: Around the clock support through live chat, email, phone, and more. With customer data reports, you’ll have no problem collecting insights into the behavior of your customers. Customer data reports. B2B and B2C commerce functionality. AI solutions for guidance.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Ecommerce Platforms

MAY 3, 2023

Extra support from a dedicated account manager As standard, Shopify’s approach to customer support is pretty impressive. On any plan, you’ll be able to access assistance via phone, email, and live chat. It also syncs customer data automatically. You could also sell exclusive wholesale products.

Shopify 104

Shopify Merchant Services Shipping Costs Payment Services 104

Omnisend

MAY 24, 2023

Customer support Omnisend offers award-winning support on both its free and paid plans. Every customer can enjoy 24/7/365 email and live chat support. Customers with a monthly spend of over $400 also get a dedicated customer success manager. With Moosend, all plans get email and chat support.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78