Remove B2C Remove Customer Loyalty Remove Multichannel Remove Social Media
article thumbnail

2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

Surge in Social Commerce Adoption Following in the footsteps of their DTC counterparts, social commerce is gaining significant traction in B2B ecommerce. Unlike the traditional multichannel approach, social commerce is about creating strong communities and affinities around specific brands and verticals.

B2B 261
article thumbnail

7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Take advantage of social media. Run a post-purchase survey.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Don’t Be Afraid of Multi-Channel Marketing Attribution

Optimizely

This post originally appeared in Multichannel Merchant. . More buyers than ever are engaging with your brand through email, social media, paid ads, and push notifications. You’ll understand not only your acquisition costs, but also the ROI of your campaigns to drive long-term customer loyalty.

article thumbnail

An In-depth Guide on Creating an Ecommerce Business Plan in 2020

Ecommerce Platforms

The Keyword planner helps you make good strides for your B2C website. Sell on social media platforms. For B2C setups, you can never go wrong with it's blogging functionality. Customer Loyalty Program. This is one of the most common ways to maintain repeated customers. Run an actionable blog section.

eCommerce 172
article thumbnail

What is Omnichannel Commerce (with Examples)

Smile.io

Omnichannel commerce is the approach of an integrated strategy for a business that unites multichannel methods of retail into one channel. It unites the online and offline channels of your businesses and offers the same customer experience whether consumers are shopping online or at a brick-and-mortar location.

article thumbnail

An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

article thumbnail

How Coronavirus (COVID-19) Is Impacting Ecommerce [August 2021]

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. Social media + COVID-19 trends.

eCommerce 197