RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?
Retail TouchPoints
AUGUST 10, 2020
Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. It is very easy to bow to customer reaction, especially when it is picked up by TV, but the health of staff and other customers remain paramount.
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