FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. It sounds simple enough.

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Omniconvert

MARCH 31, 2020

Today we’re tackling an age-old debate in the marketing industry: what is more important – customer acquisition or customer retention? The post Customer acquisition vs. customer retention appeared first on ECOMMERCE GROWTH Blog.

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Omniconvert

JANUARY 31, 2020

The ideal customers of a brand or company aren’t the ones who buy your product or use your service just. The post Customer retention strategy appeared first on ECOMMERCE GROWTH Blog.

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Customer Retention Customer Blog eCommerce 78

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

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GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. In fact, American businesses lose a whopping $62 billion a year due to bad customer experiences. Why collect feedback?

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Omniconvert

JUNE 22, 2020

You have certainly heard it before: it’s more expensive to get a new customer than to retain an existing one. The post Stop customer turnover and implement customer retention appeared first on ECOMMERCE GROWTH Blog.

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Groove

APRIL 15, 2024

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. They can also leverage pricing strategies and increase customer experiences. It also allows you to address customer preferences quickly.

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Omniconvert

JANUARY 31, 2020

The post How to improve customer retention appeared first on ECOMMERCE GROWTH Blog. If you have a business or if you sell online, you may have asked yourself a thousand times: “What should.

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Customer Retention Improvements Customer Blog 78

Omniconvert

DECEMBER 17, 2020

With so many distractions in today’s fast-paced world, customer experience needs to be front and centre of your online marketing. The post How to deliver a great website experience and improve customer retention rate appeared first on Omniconvert Ecommerce Growth Blog.

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Customer Retention Improvements Customer Customer Experience 78

Omniconvert

NOVEMBER 19, 2020

The post BFCM, Customer Retention & 2021 eCommerce – The eCommerce Growth Summit Success Story appeared first on Omniconvert Ecommerce Growth Blog. We were a team with a mission and some questions. Are eCommerce professionals worried about what next year has in.

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Customer Retention eCommerce Customer Blog 113

Omniconvert

SEPTEMBER 15, 2020

Customer retention is key to your business success. The post 5 Ways to Boost Customer Retention Using Social Media appeared first on ECOMMERCE GROWTH Blog. Naturally, learning to use it to your advantage will benefit you a.

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Customer Retention Social Media Customer Blog 78

Omniconvert

JUNE 9, 2020

The post Top 10 ways to boost customer retention appeared first on ECOMMERCE GROWTH Blog. Having clients return to you after you’ve made the sale is a matter no less important than the efforts you.

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Omniconvert

JUNE 9, 2020

The post Top 10 customer retention trends in 2020 appeared first on ECOMMERCE GROWTH Blog. Having clients return to you after you’ve made the sale is a matter no less important than the efforts you.

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Customer Retention Customer Blog eCommerce 78

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The Post-Purchase Experience Gap. The time starting from when the retailer ships a package to when it is in the hands of the customer defines the customer’s post-purchase experience.

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Omniconvert

JUNE 3, 2020

Are you struggling to retain customers in your online store? The post 13 best customer retention strategies for eCommerce stores appeared first on ECOMMERCE GROWTH Blog. Well, you are not alone. Businesses are losing $1.6

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Customer Retention eCommerce Customer Blog 78

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. And a bad experience is nothing but a chance for your customer to put a full-stop to you and start shopping with your competitor. What is Proactive Issue Resolution?

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Omniconvert

JANUARY 15, 2020

Why customer experience matters Good customer experience is a given these days. Exceptional customer experience is the best competitive advantage. The post 12 companies with great customer experience appeared first on ECOMMERCE GROWTH Blog.

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Omniconvert

AUGUST 12, 2020

A customer sees one of your products advertised on Facebook and lands on your website to buy it. The post Ecommerce UX Best Practices To Increase Your Customer Retention appeared first on ECOMMERCE GROWTH Blog. Imagine this.

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Customer Retention eCommerce Customer Blog 78

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

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Omniconvert

JULY 13, 2020

Customer retention can be considered one of the most critical aspects of business development. Your loyal customers don’t just buy. The post How to measure customer retention? 7 Key metrics you need to know appeared first on ECOMMERCE GROWTH Blog.

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Omniconvert

NOVEMBER 11, 2020

The post BFCM, Customer Retention & eCommerce in 2021 as seen by 23 experts – the eCommerce Growth Summit – 2020 Fall Edition appeared first on Omniconvert Ecommerce Growth Blog. 2020 has been one of a kind, don’t you agree? We were mentioning the COVID.

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Omniconvert

AUGUST 28, 2019

Each episode is an intriguing challenge involving… The post Tim Kilroy: Increasing Customer Retention and Lifetime Value by Following Up appeared first on eCommerce Growth Blog.

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Customer Retention eCommerce Customer Blog 102

Omniconvert

OCTOBER 25, 2019

If you want to know what is customer experience, also known as CX, let me first tell you a short story. Consumers have changing habits over their lifetime and want unforgettable experiences,… The post What is customer experience? appeared first on ECOMMERCE GROWTH Blog.

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Omniconvert

DECEMBER 20, 2019

Customer experience can make or break today’s businesses. The post 9 ways to improve customer experience appeared first on ECOMMERCE GROWTH Blog. In our previous articles, we talked about it at length. We discovered.

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Customer Experience Improvements Customer Article 97

Omniconvert

JUNE 13, 2019

Each episode is an intriguing challenge involving… The post Steen Rasmussen: Increasing Profits By Focusing On Customer Retention And Lifetime Value appeared first on eCommerce Growth Blog.

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Omniconvert

AUGUST 18, 2020

The post Customer Experience in eCommerce eBook appeared first on ECOMMERCE GROWTH Blog. Imagine this situation ?? You become the client of your own shop. If you receive a question like “On a.

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Customer Experience eCommerce Customer Blog 78

Smile.io

JUNE 1, 2022

New customers are exciting. Bringing in new customers is a thrill–and it makes your vanity metrics look incredible. But when you dig down into the metrics that matter, you often find that your best trade comes from existing and repeat customers. Existing customers vs. new prospects graphic. Take AOV, for example.

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Omniconvert

JUNE 19, 2019

Each episode is an intriguing challenge involving an… The post Karl Gillis: Customer Retention Is The Most Important Thing Businesses Should Focus On appeared first on eCommerce Growth Blog.

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Customer Retention eCommerce Customer Blog 101

Omniconvert

NOVEMBER 26, 2018

For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. At that time they were thinking of ways to use the raw data they have to differentiate and treat customers better and according to their needs.

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Omniconvert

APRIL 30, 2020

The post Blake Morgan podcast: Customer experience. appeared first on ECOMMERCE GROWTH Blog. In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Blake Morgan, a leader.

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Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

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iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

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Omniconvert

NOVEMBER 10, 2018

We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. appeared first on eCommerce Growth Blog.

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Omniconvert

JUNE 28, 2022

Discover why Customer Behavior Analytics leads to smarter customer acquisition, better customer experience, and improved customer retention. The post Customer Behavior Analysis – Improve Acquisition & Retention with Behavioral Data appeared first on Omniconvert Ecommerce Growth Blog.

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Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Promote your new product releases.

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Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Tina Donati.

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Omniconvert

JUNE 5, 2020

7: Raul Galera @ReferralCandy – Customer Retention and Loyalty programs appeared first on ECOMMERCE GROWTH Blog. Another week has passed and that means yesterday we hosted a new episode of The Ecommerce Growth Show. Our special. The post The eCommerce Growth Show Ep.7:

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