Smaller Spaces, Bigger Tech and Optimized CX
Retail TouchPoints
JUNE 15, 2022
Customers book an appointment online and then shop in-store, creating a more curated feel while making life easier for associates to manage. Apple books one-on-one sessions with omni-specialists who can help with questions on new products, current ones or how to master a new functionality. This trend is happening in other areas, too.
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