Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 264

Customer Retention Payment Services Gifts Marketing 264

OrderDynamics

DECEMBER 19, 2017

Retail Customer Experience: The Key to Success. I have participated in many vendor presentations and retailer discussions where the phrase “customer experience” has been used. Everyone agrees that a positive customer experience is a necessity for retail “winners”. Retail Customer Experience and Inventory.

Customer Experience 59

Customer Experience Customer Shipping Costs Retail 59

GetElastic

APRIL 2, 2019

Bundling rewards customers for their purchases and makes them feel like they are getting a deal. It can also reduce customer churn. They’re stuck with multiple legacy business support systems (BSS) and operation support systems (OSS) to support multiple lines of business. Customers feel the confusion, too.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

GetElastic

MAY 13, 2019

It’s no longer about just providing a product or service; the experience brands and businesses deliver to their consumers has become the epitome of what deems success today. And as businesses continue to evolve what their customer experience (CX) strategy should look like, they often look towards the experts for those answers.

Telecommunications 150

Telecommunications B2C Customer Experience B2B 150

GetElastic

FEBRUARY 21, 2019

As Switzerland’s largest telecommunications agency in business since 1851, Swisscom had been running operations on a monolithic commerce platform for some time. By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations.

Telecommunications 115

Telecommunications Magazine Customer Experience Mobile 115

GetElastic

DECEMBER 20, 2021

Depending on your needs, we offer two commerce platforms, Elastic Path Commerce offers self-hosted headless commerce purpose-built for telecommunications, utilities, and regulated goods industries where brands require total control of your data, and infrastructure is paramount. Learn more here. Are There Other Search Solutions?

Telecommunications 148

Telecommunications Multi-channel Recommendation eCommerce 148

GetElastic

SEPTEMBER 26, 2019

She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience. Cynthia DiTullio , Director, Global B2B, Converse DiTullio is a seasoned practitioner and accomplished B2B leader with extensive global business operations experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163