Retail TouchPoints

AUGUST 25, 2022

Between inflation, increased marketing costs — especially paid ads — seasonal shipping costs surcharges and potential supply chain disruptions, finding every last opportunity to increase profits during the busiest time of the year is critical for brands. Remember, all channels work together.

Marketing 301

Marketing Shipping Costs Shopping Carts Channel 301

Retail TouchPoints

MARCH 31, 2022

Brand loyalty is fading fast as shoppers constantly examine new options and are more open to new brands, new distribution channels and new innovations. A whopping 84% of home fitness equipment shoppers said they consulted online retail sources on the purchase journey, with 57% saying that the information they found was influential.

Marketing 259

Marketing Online Retail Information Consumer 259

BigCommerce

DECEMBER 20, 2017

It’s a big-box play where demand is high and visibility is low in supply. Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Social Media Advertising, Campaigns & Retargeting. Omni-Channel Management.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail Technology Review

MAY 28, 2019

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Customer Experience 79

Customer Experience Channel Social Media Customer 79

GetElastic

OCTOBER 21, 2022

Experts on this list are segmented by their respective area of expertise, and have either published insights, consistent social media content, bestselling books, speaker series, or podcasts. Chou is a contributing author to EcommerceFuel, Sumo, Social Media Examiner, and a few others, and has a great Twitter account to keep up with.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Retail Technology Review

FEBRUARY 3, 2020

The new solution delivers PCI compliance for payments across digital channels including webchat, social media, email and SMS.

Payment Services 79

Payment Services Omnichannel Social Media Channel 79

Retail Technology Review

DECEMBER 3, 2019

has launched SocialConnect and EmailConnect, bringing social media and email into the LiveEngage platform. This debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur – all in one place. LivePerson, Inc.

Management 70

Management Social Media Customer Channel 70