Comparison Shopping Customer Retention Live Chat Operations 
ViiBE Blog - Retail
JANUARY 15, 2021
Co-browsing, the customer service X-factor. Going forward, themes such as empathy are key to operating a successful customer service operation. 89% of companies compete on the quality of customer service alone, therefore themes like empathy become clear differentiators. Conclusion : Co-browsing is a must-have.
ViiBE Blog - Retail
JANUARY 15, 2021
Co-browsing, the customer service X-factor. Going forward, themes such as empathy are key to operating a successful customer service operation. 89% of companies compete on the quality of customer service alone, therefore themes like empathy become clear differentiators. Conclusion : Co-browsing is a must-have.
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