Kissmetrics
APRIL 10, 2018
47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.
ViiBE Blog - Retail
JANUARY 15, 2021
Co-browsing + live chat: Customer data show that companies who use co-browsing with a live chat feature have seen, on average, a 69% increase in online conversations as well as a 25% increase in customer satisfaction scores. These solutions present themselves in three main forms.
ViiBE Blog - Retail
JANUARY 15, 2021
Co-browsing + live chat: Customer data show that companies who use co-browsing with a live chat feature have seen, on average, a 69% increase in online conversations as well as a 25% increase in customer satisfaction scores. These solutions present themselves in three main forms.
Expert insights. Personalized for you.
225 
Let's personalize your content