Retail TouchPoints

APRIL 22, 2024

Here are three examples of non-linear CX in action: Multichannel support: In the non-linear world, customers can jump from social media to email to phone, all without missing a beat. AI ties these channels together, ensuring that a conversation can continue seamlessly across platforms, regardless of where it starts.

Customer Experience 294

Customer Experience Arts Customer Telecommunications 294

Ecommerce Platforms

MARCH 3, 2023

Here, I'm digging deep into Shopify's features, pricing, usability, pros, and cons, focusing specifically on its suitability for UK-based businesses. Hopefully, by the end of this review, you'll better understand whether Shopify is the right ecommerce platform (or not!) for your needs. That’s enough preamble!

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Ecommerce Platforms

DECEMBER 27, 2021

With HubSpot, you get access to a comprehensive CRM where you can track customer relationships and learn more about what it takes to connect with your audience. There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. Pricing ??.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

MAY 3, 2022

However, if you do need access for only 3 users, you’ll still get access to leads, deals, and contact management, multichannel marketing tools, tasks and events, and integrations. You can access a range of CRM views with the free version, track call logs, and set up comprehensive profiles for your customers. What’s in the free package?

Live Chat 104

Live Chat Payment Services Social Media Management 104

Ecommerce Platforms

DECEMBER 13, 2021

Similar in many ways to the Zendesk technology, Freshdesk covers everything you might expect from a modern customer service tool, including automations, integrated gamification mechanics to improve employee engagement, and a huge range of multichannel capabilities.

Shopify 104

Shopify Live Chat Merchant Services Multi-channel 104

Ecommerce Platforms

AUGUST 18, 2020

This cloud-based inventory management and order management tool supports multichannel companies and modern online brands. Combining sales, manufacturing channels, currencies, and locations, TradeGecko ensures that every order, customer, and product is easy to track. Zone-based shipping rates. B2B eCommerce platform.

Shipping Costs 104

Shipping Costs Payment Services Multi-channel B2B 104