Conversational Commerce Guides all 5 Stages of the Retail Buying Journey
Retail TouchPoints
NOVEMBER 22, 2022
As a result, it empowers customers to make quicker and more efficient purchases. From live chat to messaging apps, SMS, and more, conversational commerce comes in a variety of forms. During the evaluation phase, lean heavily into customer service to address any questions and ensure the buyer is satisfied with their purchase.
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