Remove Customer Experience Remove Customer Retention Remove Operations Remove Specialty Retailers
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Graf Lantz Seeks Growth Without Sacrificing Product Quality or Sustainability

Retail TouchPoints

For most of its 15 years in operation, Graf Lantz had a cult-like following based on its timeless product designs and emphasis on high-quality, sustainable materials — conditions that led to a steady 25% year-over-year growth rate since 2016. Our growth and the loyalty we’ve gotten is largely from specialty stores,” Gopinath revealed.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

Stock-outs result in lost sales and degrade the customer experience. With the dynamic nature of retail and supply chains, North America’s top retailers aim to have 98.5% in-stocks on the retailer’s most important and profitable items in their business. Why Measure In-Stock Percentage.

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