Customer Experience, Improvements, Operations and Shipping Costs

5 Subtle Ways to Improve On-Site eCommerce Customer Experience

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience

Customer Experience Improvements eCommerce Customer

How Automation Transforms the Post-Purchase Customer Experience

lateshipment

AUGUST 1, 2022

To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Managing Inventory.

Customer Experience

Customer Experience Payment Services Customer Shipping Costs

5 Subtle Ways to Improve On-Site eCommerce Customer Experience

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience

Customer Experience Improvements eCommerce Customer

Webinars

Secrets of a Successful Sale: Optimizing Your Checkout Process

How To Craft Your Perfect Retail Tech Stack

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2021 State of Holiday Shipping in the US

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Let’s take a deep dive into it. States, cities, and regions.

Shipping Costs

Shipping Costs Shipping eCommerce eCommerce Platforms

8 Surefire Ways to Improve Customer Satisfaction

lateshipment

JULY 14, 2021

As a business owner, it’s vital to understand your customers. This article looks at different ways on how you can improve customer satisfaction for your eCommerce business. A website plays a key role in influencing customers’ purchasing decisions. Dull, boring, and badly designed websites frequently repel customers.

Improvements

Improvements Customer Social Media Shipping Costs

Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

eCommerce

eCommerce Customer Customer Retention Merchant Services

[COVID-19] Everything you need to know about eCommerce Parcel Shipping During the Pandemic

lateshipment

JULY 24, 2020

It has led retailers to accelerate their efforts towards digitizing their businesses and improving their eCommerce channels. Undoubtedly, one of the main spurs behind this push has been consumers’ widespread adoption of online shopping that has led to a massive spike in eCommerce sales and home deliveries. kg and 300 kg.

Shipping Costs

Shipping Costs Shipping eCommerce Presentation

E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are.

eCommerce

eCommerce Shipping Costs Shipping Customer Experience

Guide for E-commerce Businesses to Thrive This Peak Season

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. You can still work on your strategies to make improvements for last-minute shoppers.

eCommerce

eCommerce Shipping Costs Shipping eCommerce Platforms

10+ E-Commerce Memes On Post-Purchase Experiences

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce

eCommerce Shipping Costs Merchant Services Shipping

How to Build a Customer Base with a Great Post-purchase CX Strategy

lateshipment

FEBRUARY 3, 2023

Over time, this also results in a more stable and profitable customer base, with a higher lifetime value from each customer. Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Still not convinced?

eCommerce

eCommerce Shipping Costs Customer Shipping

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs

Shipping Costs eCommerce Order Fulfillment Shipping

How DTC Brands Can Enjoy Post-purchase Success

lateshipment

JUNE 30, 2022

Why focus on something that I have no control over and left to the care of the shipping carrier? The order peacefully making its way from the warehouse to the customer’s doorstep is only 50% of the total order experience. Turn the tide in your favor by delivering phenomenal post-purchase experiences. That’s not all.

Shipping Costs

Shipping Costs eCommerce Shipping eCommerce Platforms

Must Know BFCM Customer Service Insights | Zoho x LateShipment.com

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce

eCommerce Customer Shipping Costs Shipping

Holiday Season Marketing Calendar and Shipping Deadlines [2021]

lateshipment

AUGUST 16, 2021

Coming to the Holiday season, which accounts for 25% of the total sales per year — 2020 saw a slight increase in sales even when experts predicted it would drop, considering the pandemic’s impact on shoppers’ spend threshold. to $1.093 trillion , while the season’s eCommerce sales will rise 11.3% Christmas Weekend.

Shipping Costs

Shipping Costs Shipping Marketing Small Business Retail

The Importance of Real-Time Visibility in the Last Mile

lateshipment

FEBRUARY 7, 2020

Your efficiency in the last mile determines your commitment to meet your customers’ on-time delivery expectations and make a positive impact on how they perceive your brand. However, unlike giants like Amazon who own their last-mile logistics , almost all online retailers rely heavily on third-party shipping carriers to fulfill orders.

Shipping Costs

Shipping Costs Shipping 3dcart Customer Experience

Use Cases for a Returns Experience Management Solution

lateshipment

AUGUST 17, 2023

What is Returns Experience Management? E-commerce returns from a business’ PoV aren’t just collecting the shipped-out product back and taking further steps to rectify the issue. Unmanaged returns are a cost center for e-commerce businesses Customers opt for refunds due to the complicated exchange process, leading to losing a sale.

Management

Management eCommerce Payment Services Merchant Services

BFCM and Customer Service: A Better Love Story than Twilight

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce

eCommerce Customer Shipping Costs Shipping

Enhance Holiday Post-Purchase Experience with Existing Tools

lateshipment

OCTOBER 1, 2021

Brands across eCommerce are looking to improve their services at every touchpoint to build a loyal customer tribe and grow. And one way these eCommerce brands are advancing in their said vision is by constantly adopting newer technology in every area of operations. Drive post-purchase CX success with tools to: .

Shipping Costs

Shipping Costs Shipping eCommerce Social Media

WISMO: What it means and how to reduce it?

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. Now that’s an alarming number!

Shipping Costs

Shipping Costs Shipping Information Customer

eCommerce Fraud Trends Every Online Store Owner Should Know

lateshipment

APRIL 23, 2020

It negatively affects sales, profits, and brand reputation, and can significantly harm your business if you don’t have active fraud prevention measures. Fraudsters are leveraging the same technology that merchants are using, making it increasingly easy for criminals to scale their operations. A Little about LateShipment.com.

Merchant Services

Merchant Services Payment Services eCommerce Payments

Best Practices To Build Ecommerce Branded Order Tracking Pages

lateshipment

MAY 8, 2022

Common points of interaction with your customers in the post-purchase phase come in the form of transactional shipping notifications, order tracking pages, returns, and collecting their feedback on the delivery experience. We’ve already extensively talked about shipping notifications — read about it here.

eCommerce

eCommerce Shipping Costs Merchant Services Shipping

How To Handle The Holiday Rush With Post-Purchase Order Tracking

lateshipment

SEPTEMBER 8, 2023

For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. Shoppers expect the same level of experience from physical stores to e-commerce.

eCommerce

eCommerce Merchant Services Shipping Costs Shipping

How To Handle Returns And Exchanges During The Holidays

lateshipment

DECEMBER 17, 2023

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce

eCommerce Shipping Costs Shipping Management

How to Turn E-commerce Returns into Profits for the 2021 Holiday Season

lateshipment

OCTOBER 12, 2021

And they stay evil and negatively impact your business only when you approach it as something that eats into profits and is a gateway to operational nightmare. So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Thus leading to more sales.

eCommerce

eCommerce Shipping Costs Merchant Services Shipping

[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty

Customer Loyalty eCommerce Customer Shipping Costs

6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge

lateshipment

AUGUST 13, 2021

This means a huge opportunity for your dropshipping store to cross your sales target and break your revenue records. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Low overhead costs: You don’t have to maintain a brick-and-mortar shop or a warehouse for your products.

Shipping Costs

Shipping Costs Payment Services Shipping Social Media

Online Retail Today

5 Subtle Ways to Improve On-Site eCommerce Customer Experience

How Automation Transforms the Post-Purchase Customer Experience

Webinars

Trending Sources

5 Subtle Ways to Improve On-Site eCommerce Customer Experience

Webinars

2021 State of Holiday Shipping in the US

8 Surefire Ways to Improve Customer Satisfaction

Post-Purchase Experience And Customer Lifetime Value (CLV): Relationship Goals

[COVID-19] Everything you need to know about eCommerce Parcel Shipping During the Pandemic

E-Commerce Post-Purchase CX Playbook For The Up-And-Coming Holiday Season

Guide for E-commerce Businesses to Thrive This Peak Season

10+ E-Commerce Memes On Post-Purchase Experiences

How to Build a Customer Base with a Great Post-purchase CX Strategy

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

How DTC Brands Can Enjoy Post-purchase Success

Must Know BFCM Customer Service Insights | Zoho x LateShipment.com

Holiday Season Marketing Calendar and Shipping Deadlines [2021]

The Importance of Real-Time Visibility in the Last Mile

Use Cases for a Returns Experience Management Solution

BFCM and Customer Service: A Better Love Story than Twilight

Enhance Holiday Post-Purchase Experience with Existing Tools

WISMO: What it means and how to reduce it?

eCommerce Fraud Trends Every Online Store Owner Should Know

Best Practices To Build Ecommerce Branded Order Tracking Pages

How To Handle The Holiday Rush With Post-Purchase Order Tracking

How To Handle Returns And Exchanges During The Holidays

How to Turn E-commerce Returns into Profits for the 2021 Holiday Season

[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

6 Tips to Prepare Your Dropshipping Business for the Holiday Season Surge

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