Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This is exactly why it’s so important to have an omnichannel marketing strategy.

Workshop 312

Workshop Travel Channel Customer Experience 312

BigCommerce

MAY 4, 2018

From workshops and boot camps to hearing from industry leaders you often read about in the news, these are the IRCE 2018 moments that aren’t to be missed. It is the industry’s most trafficked annual conference combining high-profile brand executive tracks down to workshops to train junior employees. Post-IRCE Workshops.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Ecommerce Platforms

DECEMBER 27, 2021

If you’re looking for a convenient, easy-to-use tool, with affordable pricing and omnichannel support, Sendinblue really does have it all. Excellent segmentation, and a built-in CRM makes this a fantastic tool for developing deeper relationships with customers. Pros: Comprehensive tool for omnichannel email marketing.

Live Chat 104

Live Chat Multi-channel Subscription Arts 104

BigCommerce

DECEMBER 20, 2017

Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Customer experience historically has involved WOW’ing the consumer. But that’s just not true.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

JANUARY 17, 2023

Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. When you operate in a competitive industry, the customer experience matters more than ever. Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

GetElastic

MARCH 14, 2022

Interest in marketplaces & subscriptions as new channels. Re-Invigoration in omnichannel amid the Pandemic. A recent McKinsey report found that brands who improve customer experiences increase revenue by 15% and lower cost by 20%. Necessity of social shopping. Why Does This All Matter? Composable Commerce XA™.

Payment Services 78

Payment Services Multi-channel Payments Workshop 78