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Must Know BFCM Customer Service Insights | Zoho x LateShipment.com

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The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130
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The Real Cost of Late Deliveries & How to Deal with Them

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So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. You Bear the Cost of Late Deliveries. How much, you ask?

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BFCM and Customer Service: A Better Love Story than Twilight

lateshipment

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130
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Holiday Season 2020: How Businesses Can Be Prepared

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According to certain studies, the transition online has been sped up by 5 years this year alone! Customer Experience (CX) will be the key differentiator of competitive success. Be Aware of Shipping Carrier Deadlines & Possible Delays. How the 2020 Holiday Season Will be Different. Solidify Your Presence Online.

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How to Keep Customers Coming Back to Your eCommerce Website

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Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. Why focus on customer retention , and not just increasing the number of new visitors?

Customer 237
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Use Cases for LateShipment.com’s Delivery Experience Management Platform

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It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

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This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.